Returns & Refunds

WeeTok Buyer Protection has you covered.

First, chat with the seller to resolve the issue directly.

If the seller does not respond, call us on +977-9744637924 and we will step in.

Once approved, Khalti payments return to your wallet within 24 hours. Cash-on-delivery orders are refunded directly to you.

WeeTok Buyer Protection

Raise a return within 7 days of delivery and we will help put it right.

You have 7 days from the delivery date to request a return for eligible items. Items must be unused and in original packaging.

If the item is defective, return shipping is free. For "change of mind" returns, shipping fees may apply depending on the seller's policy.

Hygiene products, custom-made items, and digital goods are generally not eligible for return unless defective.

WeeTok Buyer Protection has you covered.

First, chat with the seller to resolve the issue directly.

If the seller does not respond, call us on +977-9744637924 and we will step in.

Once approved, Khalti payments return to your wallet within 24 hours. Cash-on-delivery orders are refunded directly to you.

Raise a return within 7 days of delivery and we will help put it right.

You have 7 days from the delivery date to request a return for eligible items. Items must be unused and in original packaging.

If the item is defective, return shipping is free. For "change of mind" returns, shipping fees may apply depending on the seller's policy.

Hygiene products, custom-made items, and digital goods are generally not eligible for return unless defective.